Diagnostic report generation for Automation Point.
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Article ID: 241860
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Updated On:
Products
Automation Point
Issue/Introduction
Sometimes a complete Diagnostic report for Automation Point is required by Broadcom support in order to debug an issue. This article describes how to generate it.
Resolution
Here are the steps required to generate the Diagnostic report for Automation Point:
Open Configuration manager. /* - It should be in Windows start menu under CA folder. */
Expand "Expert interface ==>Diagnostic report"
Click the "Configure" button on the right side and click "Generate full report".
After it finishes, you will see a pop-up window where it shows the directory where the output zip file(apDiag.zip) is stored. This apDiag.zip will be attached to the support case for further investigation.
NOTE: Before generating the Diagnostic report please check the Error Tracing Level in Configuration manager. Default one is 2, in most cases will be better to set it to 5.