Diagnostic report generation for Automation Point.
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Diagnostic report generation for Automation Point.

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Article ID: 241860

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Updated On:

Products

Automation Point

Issue/Introduction

Sometimes a complete Diagnostic report for Automation Point is required by Broadcom support in order to debug an issue. This article describes how to generate it. 

Resolution

Here are the steps required to generate the Diagnostic report for Automation Point:

  1. Open Configuration manager.     /* -  It should be in Windows start menu under CA folder.  */
  2. Expand "Expert interface ==>Diagnostic report"
  3. Click the "Configure" button on the right side and click "Generate full report". 

After it finishes, you will see a pop-up window where it shows the directory where the output zip file(apDiag.zip) is stored. This apDiag.zip will be attached to the support case for further investigation. 

NOTE: Before generating the Diagnostic report please check the Error Tracing Level in Configuration manager. Default one is 2, in most cases will be better to set it to 5. 

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