Error when installing MDM profile: Profile installation failed

book

Article ID: 241813

calendar_today

Updated On:

Products

IT Management Suite

Issue/Introduction

The customer is getting the following message after creating his MDM certificate. 

Profile installation failed.

A secure connection to the server "https://mymdmserver.sgn.mydomain.net/scep" cannot be made.

 

He updated server, intermediate and APNS certificate and created the enroll link as described on our documentation.

Environment

ITMS 8.6 RU2

Resolution

They have an invalid server certificate. Make sure the correct server name is used.

In this example:

Certificate was issued for https://mymdmserver.mydomain.net/

But the server URL is https://mymdmserver.sgn.mydomain.net/
 
The customer changed the certificate with the right MDM server name.

Additional Information

Main documentation on MDM can be found here:

About Modern Device Management

Setting up MDM for macOS

Attachments