Requesting a RMA for a defective AppNeta Monitoring Points.

Products

• AppNeta
• DX NetOps

Issue/Introduction

At times, you may encounter problems with the hardware of your AppNeta Monitoring Point.

Please open a Support ticket with AppNeta Technical Support to investigate any issues that you have on your AppNeta Monitoring Point.  If the appliance is deemed to be defective but AppNeta Technical Support, we can Provide a Return Merchandise Authorization or RMA.

Environment

Below is the required information to process the RMA request:

REQUIRED details:
MAC Address:
and / or 
Serial Number:

Organization:

Recipient name:
Recipient address:
Recipient phone number:
Recipient email:

*Special required Shipping instructions:

Monitoring Point administrator account password :

 Please provide a password with a minimum of 8 characters.  It must include at least one of the following:
-  Lowercase Letters (a-z)
-  Uppercase Letters (A-Z)
-  Numbers (0-9), 
-  Special Characters (!"#$%&\'()*+,-./:;<=>[email protected][\]^_`{|}~) ):

 

Cause

If the device is determined to have failed, or require an RMA, please ensure you prepare the following items.  Technical Support will prepare the RMA requests, and work with Broadcom's Fulfilment team to process an RMA. 
Total turn around time may very, but once shipped should arrive quickly.  Once an appliance is shipped, Technical Support will provide tracking details with the courier.

Resolution

By default units are shipped with default interface configured by DHCP.

Below are optional settings that can also be included in the RMA request which can be pre-configured:

Items marked with an asterisk (*) are required for pre-configuration.

OPTIONAL Configuration:

Host name*:
Interface (if non-default):
IP address*:
Subnet mask*:
Gateway IP*:
DNS 1*:
DNS 2:
NTP:
Domain:
802.1x security: