EEM and WCC are installed but not able to connect to them

Products

• CA Workload Automation AE - Scheduler (AutoSys)

Issue/Introduction

Customer installed EEM and WCC on a Linux server. Everything seems to be installed fine.  Logs show that everything is functional too.  But access via browser to either WCC or EEM URLs does not work.

Environment

Release : 1

Component : CA Workload Automation AE (AutoSys)

Cause

Some external firewall of some sort is blocking the connection to these ports.

 

From a Windows box where the browser is being tesetd, open a powershell and try command line below (replce the WCCHostName / EEMHostName with correct values.  In this case, customer had WCC + EEM on the same server)

 

Test-NetConnection -ComputerName WCCHostName -port 8443

Test-NetConnection -ComputerName EEMHostName -port 5250

 

This timed out

 

From the WCC server itself,     

openssl s_client -connect WCCHostName:8443

openssl s_client -connect EEMHostName:5250

 

This works fine.

 

The above is an indication that there is a firewall block of some sort that is not allowing connection.

 

Resolution

Customer worked with network guys to get the ports opened up properly.