EEM and WCC are installed but not able to connect to them
Article ID: 241715
Updated On:
Products
Issue/Introduction
Customer installed EEM and WCC on a Linux server. Everything seems to be installed fine. Logs show that everything is functional too. But access via browser to either WCC or EEM URLs does not work.
Cause
Some external firewall of some sort is blocking the connection to these ports.
From a Windows box where the browser is being tesetd, open a powershell and try command line below (replce the WCCHostName / EEMHostName with correct values. In this case, customer had WCC + EEM on the same server)
Test-NetConnection -ComputerName WCCHostName -port 8443
Test-NetConnection -ComputerName EEMHostName -port 5250
This timed out
From the WCC server itself,
openssl s_client -connect WCCHostName:8443
openssl s_client -connect EEMHostName:5250
This works fine.
The above is an indication that there is a firewall block of some sort that is not allowing connection.
Environment
Release : 1
Component : CA Workload Automation AE (AutoSys)
Resolution
Customer worked with network guys to get the ports opened up properly.
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