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oi_connector fails to connect to OC

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Article ID: 241698

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We are trying to the OI connector, currently we are unable to find OC Connection Details are located on our cauimoc server, unable to find any documentation that can lead us with the following info besides the password :) 

OC Host Name *

User Name *

Password *

OC Port *

When we enter what we think are the correct values and go to Actions to test the connection it fails with a message Not Found. 

Cause

Set oi_connector for log level 5 and from the log:
May 13 09:16:13:064 [attach_socket, oi_connector] Validating UIM REST Connection
May 13 09:16:13:064 [attach_socket, oi_connector] URL:-http://X.X.X.X:80/rest/origins
May 13 09:16:13:068 [attach_socket, oi_connector] Response to Parse:-HTTP/1.1 404  [Cache-Control: private, Expires: Thu, 01 Jan 1970 00:00:00 GMT, X-Frame-Options: SAMEORIGIN, X-Content-Type-Options: nosniff, X-XSS-Protection: 1; mode=block, Set-Cookie: JSESSIONID=E7C5ADD2412A6ECE4776BD9191268196; Path=/; HttpOnly; SameSite=Lax, Content-Type: text/html;charset=UTF-8, Content-Length: 674, Date: Fri, 13 May 2022 15:16:13 GMT, Keep-Alive: timeout=60, Connection: keep-alive, Server: wasp] [email protected]
May 13 09:16:13:068 [attach_socket, oi_connector] Parsed Response:-Not Found

Environment

Release : 20.3

Component : UIM - OI_CONNECTOR

Resolution

Load OC and the server name will be in the URL, and login to verify the user name and password, and see if it is using http or https.

Go to Admin Console > the robot with OC > wasp > raw configure > it will show the port used. 

Deploy webservices_rest to the OC robot. 
Note: this must match the version of wasp. 

Additional Information

Prerequisites
Before deploying the oi_connector probe on your robot, ensure that the following pre-configuration requirements are met:
DX Operational Intelligence version 1.3 or later must be installed and all the required mappings and indices must be on-boarded. For more information, see Add DX UIM.
Before configuring multi-tenancy for the oi_connector probe, ensure that the following pre-configuration requirement is met:
Webservices_rest probe version 8.51 or later must be installed on your system where the UMP/OC is installed.

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