Gear icons for the apps on the page not working on user dashboard and all custom pages

Products

• Rally SaaS
• Accucheck

Issue/Introduction

One of our users is experiencing an issue with the gear icons on his dashboard. When he clicks it, the app on the dashboard that is being selected goes gray and just shows the title, like it is being moved, but he has just single clicked it. He is not getting the "Settings" and "Delete App" options that should appear in the drop down. So he cannot make any changes to his dashboard. 

Resolution

Delete the dataTable-user-preferences preference.  If you need help with the preference deleter, we can get on a call to walk through this.  To this this please follow the instructions below:

The preference deleter is available as a community app from GitHub.  In order to install it, perform the following steps:

1. On your dashboard or a custom page, add the "Custom HTML" app from the App Catalog.
2. Paste the Preference Deleter code from this URL into the HTML section of the Custom HTML app. and <Save>.
3. You will be prompted to enter the Preference Name (dataTable-user-preferences).  This string will be found in a corresponding knowledge article or provided by support.
4. Make sure there are no beginning or ending spaces in the entry and click Find Preference.
5. Then click the Delete button and confirm Delete Preference Permanently for each preference found.
6. Once you have deleted all preferences, click the Find Preference button again and ensure that you see a popup box titled Preference Not Found.
7. Logout immediately (don't navigate to any other page, so as not to save any additional preferences).
8. Log back in and check the page that had the issue.

See this video for a walkthrough on adding a custom app