Error: Error Calling RegOpenKeyExA: Access is denied when trying to launch the DetectionServer.msp
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Article ID: 241690
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Updated On:
Products
Data Loss Prevention
Data Loss Prevention Cloud Package
Data Loss Prevention Enterprise Suite
Issue/Introduction
When trying to launch the DetectionServer.msi to install Symantec DLP 15.8 on a detection server, the following error appears:
Error Calling RegOpenKeyExA: Access is denied. (HRESULT: 0x5)

Environment
Symantec Data Loss Prevention 15.8
Windows 2019
Cause
Even though the logged in user has Admin privileges, they do not have permissions to run the msp
Resolution
Launch the msp through an Administrator Command Prompt.
- Start > Command Prompt (right-click) > Run as Administrator
- In the Command Prompt, navigate to the folder where DetectionServer.msi exists.
- Launch the DetectionServer.msi
The Install GUI should launch successfully.
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