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Error: Error Calling RegOpenKeyExA: Access is denied when trying to launch the DetectionServer.msi
Article ID: 241690
Data Loss Prevention
When trying to launch the DetectionServer.msi to install Symantec DLP 15.8 on a detection server, the following error appears:
Error Calling RegOpenKeyExA: Access is denied. (HRESULT: 0x5)
Even though the logged in user has Admin privileges, they do not have permissions to run the msi.
Symantec Data Loss Prevention 15.8
Launch the msi through an Administrator Command Prompt.
- Start > Command Prompt (right-click) > Run as Administrator
- In the Command Prompt, navigate to the folder where DetectionServer.msi exists.
- Launch the DetectionServer.msi
The Install GUI should launch successfully.