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Error: Error Calling RegOpenKeyExA: Access is denied when trying to launch the DetectionServer.msi

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Article ID: 241690

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Updated On:

Products

Data Loss Prevention

Issue/Introduction

When trying to launch the DetectionServer.msi to install Symantec DLP 15.8 on a detection server, the following error appears:

Error Calling RegOpenKeyExA: Access is denied. (HRESULT: 0x5)

Cause

Even though the logged in user has Admin privileges, they do not have permissions to run the msi.

Environment

Symantec Data Loss Prevention 15.8
Windows 2019

Resolution

Launch the msi through an Administrator Command Prompt.

  1. Start > Command Prompt (right-click) > Run as Administrator
  2. In the Command Prompt, navigate to the folder where DetectionServer.msi exists.
  3. Launch the DetectionServer.msi

The Install GUI should launch successfully.