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New Users Unable to Login Through SSO

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Article ID: 241660

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Updated On:

Products

CA Agile Central SaaS (Rally)

Issue/Introduction

Recently created users getting error the error below, but other users are still able to login. Most likely to occur if the subscription is housed on EU1.

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Environment

Release :

Component :

Resolution

Open Case with the Rally Support team so they can have the issue corrected.