I recently set up a subscription for emails from Rally alerts to go to our Service Now instance to create Incidents for any outages. The incidents get created based on key words in the emails. Based on the email received today, the emails wording may be changing. If this is the case, we will need to update our rules. If the emails are not changing and just the from address is, that is even better.
If the email subject and body is changing - Can you send me example emails of the following from the new system?
1. New outage
2. Ongoing incident update
3. Incident resolved
4. Upcoming maintenance
The customer will need to check for emails coming from [email protected]
I will add a 2 screenshots they sent as well. Beta will be removed from those emails.