The following error appears when running coracleanup:
# A fatal error has been detected by the Java Runtime Environment:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffa88dd2e32, pid=7288, tid=10280
# JRE version: OpenJDK Runtime Environment (11.0.3+7) (build 11.0.3+7)
# Java VM: OpenJDK 64-Bit Server VM (11.0.3+7, mixed mode, tiered, compressed oops, g1 gc, windows-amd64)
# Problematic frame:
# C [ucrtbase.dll+0x22e32]
# Core dump will be written. Default location: D:\CA\Service Desk Manager\bin\hs_err_pid7288.mdmp
# If you would like to submit a bug report, please visit:
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
STEPS to reproduce:
1) Create a CI (Log into SDM > Administration > CA CMDB > CI List > Create New)
2) Fill in only the "Name" and "Class". then click continue.
3) Fill in the "Mac Address" field with anything but don't include any alphanumeric characters 0-9a-zA-Z.
4) Run coracleanup
Release : 17.3
Component : SDM - Configuration Management (CMDB/Visualizer/Grloader)
Defect with 17.3 RU 14 and previous versions
Upgrade to 17.3 RU 15 or later to solve this issue.