SNMP Trap の設定後に "Device encountered an error during configuration update" の警告が表示される
Article ID: 241557
Updated On:
Products
Endpoint Detection and Response
Issue/Introduction
Symantec Endpoint Detection and Response (SEDR) の Web コンソールの [Settings] - [Appliances] - [Edit Default Appliance] かアプライアンス名をクリック - [Add SNMP v3] にて SNMP Trap の設定をした後、"Device encountered an error during configuration update" の警告が表示される。
Cause
Engine ID が 32 文字を超えているため。
service_host_mgmt_host.log:
2022-05-10 07:15:23,204 13245::140382226212608 INFO management_client - Updating to configuration #32 [UpdateDistributor.cpp:386]
2022-05-10 07:15:23,204 13245::140382226212608 ERROR "snmp_configuration" - EngineID is longer than 32 chars. [UserImpl.cpp:327]
2022-05-10 07:15:23,204 13245::140382226212608 ERROR management_client - Failed to set SNMP user engineid, result=80010203 [SnmpUpdateBridge.cpp:620]
2022-05-10 07:15:23,205 13245::140382226212608 ERROR management_client - Failed to create SNMP v2 object, result=80230102 [SnmpUpdateBridge.cpp:683]
2022-05-10 07:15:23,205 13245::140382226212608 ERROR management_client - Failed to add SNMP v3 configuration, result=80230102 [SnmpUpdateBridge.cpp:370]
2022-05-10 07:15:23,205 13245::140382226212608 ERROR management_client - Failed to update management settings, result=80230102 [SnmpUpdateBridge.cpp:124]
2022-05-10 07:15:23,205 13245::140382226212608 ERROR management_client - Bridge failed the update, result=80230102 [UpdateDistributor.cpp:394]
2022-05-10 07:15:23,209 13245::140382226212608 INFO management_client - Failed to update to configuration #32 [UpdateDistributor.cpp:401]
2022-05-10 07:15:23,209 13245::140382226212608 ERROR management_client - Failed to apply configuration update, result=80230102 [CommChannelConnector.cpp:250]
Resolution
Engine ID には 32 文字以内を使用してください。
Additional Information
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