Mail merge feature in MS Word or Excel does not work after upgrading to DLP 15.8 MP1

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

Mail merge feature is a part of Office application suite like Word or Excel and is used to send emails through these applications. Post upgrading the DLP agent to 15.8 MP1, users are not able to send emails using Mail merge. Mail merge feature invokes MS-Outlook in the background to send the email through Word or Excel.

Environment

DLP 15.8 MP1

Cause

DLP agent is crashing the outlook application while using the Mail merge feature.

Resolution

This issue has been fixed in the latest DLP 15.8 MP1 agent hotfix or higher.

Additional Information

The hotfix is on the Broadcom Support Portal: Hotfix_15.8.00112.01001_Endpoint_Win.zip