I am trying to get the Actions for creating tickets to correctly populate the Summary and Description into Service manager.
If I use the $[Summary] we get Not Set.
For the description we are using $[Alert Description] and get SOI_ALERTID= and an 8 digit number, then the summary.
Seems like sending $[Host Name]-$[Alert Description] is what we want, but how can we remove the SOI_ALERTID=12345678 from posting, or is it a default?
Release : 4.2
Component : Service Operations Insight (SOI) Manager
It looks like the SOI_ALERTID=12345678 is coming from a template in SDM because the action for the field didn't include the info.
The '$[Alert Description]' variable in the mail action corresponds to "Summary" field on the console.