Missing Software in Software inventory

Products

• CA Client Automation - IT Client Manager
• CA Client Automation - Asset Management
• CA Client Automation

Issue/Introduction

On some Unix/Linux computers the Software inventory is not complete. Some software are not detected.

Environment

Client Automation 14.0 SP2 or lower on Unix/Linux

Cause

The file l000*.xml under /opt/CA/DSM/Agent/AM/data/work has a number higher that current number in a new DOMAIN

Example :
There is this file /opt/CA/DSM/Agent/AM/data/work/l0000252.xml
But in scalability server the latest file under C:\Program Files (x86)\CA\DSM\ServerDB\SECTOR\SSFU is L000056.xml

On old version of Agent, amagent does not download the file from scalablity server as number is lower than current file.

Resolution

1- Open DSM Explorer and go under Computers and Users/All Computers/{Group Details}/Jobs
2- Right click on Jobs and select "Create Asset Job" in popup menu.
3- In listbox select script
4- Click NEXT and put a name for the job (eg : "Delete l000.XML")
5- Click NEXT and enter this in the text box :

 

 

Dim fileName As String
Dim iHandle As Integer
Dim Path As String
Dim Filter As String

IF (OSTYPE >= 0x50000 AND OSTYPE<=0x5FFFF) Then 'Windows
   Path=LocalPath
   Filter="\W0??????.XML"
ELSE
   IF ((OSTYPE >= 0x70000 AND OSTYPE<=0x7FFFF) OR (OSTYPE >= 0x80000 AND OSTYPE<=0x8FFFF) OR (OSTYPE >= 0x90000 AND OSTYPE<=0x9FFFF) OR (OSTYPE >= 0x170000 AND OSTYPE<=0x17FFFF)) Then 'HP Solaris AIX Linux
      Path=LocalPath+"/../work/"
      Filter="l0??????.xml"
   END IF
END IF

iHandle = FindFirstFile(Path+Filter, fileName)

If iHandle <> 0 Then
   Repeat
     deletefile(Path+"\"+fileName)
   Until Not(FindNextFile(iHandle, fileName))
   FindClose(iHandle)
END IF

 

6- Click NEXT and click on "Set Scheduling" button
7- In Scheduling tab, select "Run only once"
8- In Miscellaneous tab, select "This job is allowed to run unattended"

 

9- Click OK button, you should see this current scheduling :

Generally scheduled to run once.

Run unattended.

 

10- Click on Finish button