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Service does not start after upgrading to 17.3 RU14 and later


Article ID: 241453


Updated On:


CA Service Catalog


After installing, we cannot connect from Service Catalog to the SQL Server. The JDBC is throwing an error on connection that the SSL is failing. We are not connecting to SQL Server's SSL port, however. 

View.log shows:

20XX/XX/XX ERROR [Thread-2] [CaDBCPDataSource] Unable to create Basic Data Source:java.sql.SQLException: Cannot create PoolableConnectionFactory (The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: "The server selected protocol version TLS10 is not accepted by client preferences [TLS13, TLS12]". ClientConnectionId:ddc90d00-2aba-4884-a126-be536a408005)

Error states that TLS 1.0 is not accepted by the server, but if we manually force 1.2 we get an error.


Release : 17.3

Component : Catalog - MDB Issue


SQL 2014 server base release tries to use TLS1.0, but the JDK version shipped in won't accept this old, less secure standard.


SQL Server must be updated to allow the later TLS updates.  Microsoft allow you to upgrade SQL Server to TLS 1.2 with this update:,to%20enable%20TLS%201.2%20support