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No new APM alerts in SOI

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Article ID: 241442

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

SOI stop receiving alarms from APM connector since yesterday morning. Connector is green and seem to be online according to logs.

APM and connector were restarted several times. No relevant information found in apm_connector.log nor SAM-IntegrationServices_wrapper.log.

 

Environment

Release : 4.2

Component : Catalyst Connector for APM

Resolution

After connector server restart it immediate started to work.