Jobs are failing on a client

Products

• Client Management Suite

Issue/Introduction

A task targeting the Notification Server timed out and failed. The targeted agent shows as connected to a task server.

Cause

There was an unmanaged duplicate computer resource with the same host name targeted instead of the intended managed computer resource.

Environment

Release: 8.6

Resolution

Troubleshoot where the duplicate, unmanaged, computer resource is coming from and if needed, create a Computer or Resource Merge task to merge the two computer resources. 

Alternatively, prevent the import of the duplicate computer resource and delete the existing unmanaged computer resource.