ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

ccsvchst crashes with an access violation for ccGEvt.dll

book

Article ID: 241421

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

You notice that ccsvchst.exe is crashing frequently with a 0xc0000005 Access violation exception. 

Faulting application name: ccSvcHst.exe, version: 17.2.11.31, time stamp: 0x61c36824
Faulting module name: ccGEvt.dll, version: 17.2.11.31, time stamp: 0x61c3689c
Exception code: 0xc0000005
Fault offset: 0x00015dba
Faulting process id: 0x225c
Faulting application start time: 0x01d8599a2f59ee32
Faulting application path: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.3.7388.4000.105\Bin\ccSvcHst.exe
Faulting module path: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.3.7388.4000.105\Bin\ccGEvt.dll
Report Id: 6719dc20-e366-4f04-abec-0af9b2136160
Faulting package full name: 
Faulting package-relative application ID: 

Environment

Release : 14.3 RU4

Resolution

Broadcom is currently investigating this issue. 

Additional Information

CRE-10258
SEP-78851
SKYNET-14902