search cancel

ACC- How to Remove Duplicate Old Agents

book

Article ID: 241416

calendar_today

Updated On:

Products

CA Application Performance Management SaaS

Issue/Introduction

Removing Duplicate Old Agents from ACC:

We have been upgrading agents and changing agent names and process names. When a new agent connects, we end up with a bunch of old ones.  It is cluttering up ACC.

Want to remove older invalid names due to change from list. Not seeing an option.

 

Ask:

Please instruct on how to remove duplicate old, invalid agents

 

Environment

Release : SAAS

Component :

Cause

Configuration - can select "Only Active" 

Resolution

The old or obsolete agents should be already listed as away/inactive and could be filtered out via the "Only Active" list option.

 Inactive agents are usually being removed after 7 days.

Attachments