All MacOS 12.3 are failing to run inventory and do not show the Sym Agent versions in the SMP console. All other versions of MacOS are working fine when running the Delta Inventory tasks.
The task shows the following failure in the SMP Console:
Status: Failed
Return code: -2111635346
An unknown exception was thrown on server side
Failed to find the task handler
The Mac's aex-client.log showed the following errors:
INFO 2022-05-05 10:15:21.495 299 123145332514816 MachineID > sPrimaryUser(System Administrator) = sUser (root)
INFO 2022-05-05 10:15:21.495 299 123145332514816 MachineID > break
INFO 2022-05-05 10:15:21.505 299 123145332514816 PolicyManager > Msg: SendBasicInventory: Sent Basic Inventory.
WARN 2022-05-05 10:22:56.575 299 123145328173056 CTA-ExecThread > Failed to open connection to the task handler 'Altiris.InventoryAgent': 2147483742, Invalid argument
WARN 2022-05-05 10:22:56.577 299 123145330069504 CTA-ExecEngine > Task instance {1E4424E2-DA8D-4E40-A674-2F92226D5369} execution failed - could not open task handler.
INFO 2022-05-05 10:22:56.583 299 123145330069504 CTA-ExecEngine > void ClientTaskAgent::(anonymous namespace)::AExecEngineImpl::PostExecStatus(ClientTaskAgent::AExecResult &)
ITMS 8.6 RU2
Confirmed that CEM (Cloud-Enabled Management) is being used and the CEM Agent Installation Package had become corrupted and the corrupted package had only be used on MacOS 12.3 machines
Re-created the CEM Agent Installation Package in the SMP Console found under:
Settings > Notification Server > Cloud-enabled Management > Setup > Cloud-enabled Management Setup > Symantec Management Agent Configuration tab