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Cannot use credentials. The stub received bad data

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Article ID: 241379

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Updated On:

Products

CA Release Automation - Release Operations Center (Nolio)

Issue/Introduction

While using a "Run Command Line" action, we get an error:

Error occurred during action execution under <user account name> credentials(Cannot use <user account name> credentials: The stub received bad data. Make sure that the password typed correctly, and the user is in the [email protected] format). 

 

Cause

We found that the agent's service was configured to use <DOMAIN>\<user account name>.

We also found that that the action (in the Settings tab) is configured to run as: <user account name>

 

Environment

Release : 6.7

Component : CA RELEASE AUTOMATION AGENT

 

Resolution

Configure the agent Log On properties to use <user account name>@domain.com. Then stopped/started the agent.

 

If the above does not solve the issue then:

  • Use the "Use server type credentials" option (as long as the action is attempting to use the same user that the agent starts as); or
  • Use the "Use the following credentials" option configured with the username as <user account name>@domain.com. This is how actions should be configured (for Windows - as shown just above the username field).