Error authenticating proxy: user not allowed to sign in
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Error authenticating proxy: user not allowed to sign in
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Article ID: 241322
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Updated On: 03-14-2025
Products
IT Analytics
Issue/Introduction
The following error is logged during cube processing:
Unable to start execution of step 1 (reason: Error authenticating proxy <domain\username>, system error: This user isn't allowed to sign in to this computer.). The step failed.
The service account is an administrator on both the SQL Server (MSSQL) and SQL Server Analysis Services (SSAS) servers, and the IT Analytics (ITA) credential under which the job runs is configured to use the service account.
Environment
Release : 2.9.1
Component : Default
Cause
The ITA service account is restricted via Active Directory (AD) from logon to the MSSQL server.
Resolution
To enable the service account to login to the server hosting the MSSQL service and ITAnalytics database, follow this procedure on the AD domain controller:
Open the Microsoft Management Console (mmc.exe)
Under the File menu, select Add/Remove Snap-in The Add or Remove Snap-ins window opens
In the Add or Remove Snap-ins window, add the Active Directory Users and Computers snap-in and click the OK button
Under Console Root, expand Active Directory Users and Computers
Right-click the domain and select Find The Find Users, Contacts, and Groups window opens
In the Find Users, Contacts, and Groups window, search for the ITA service account
Double-click the account in the search results to open the account's properties window
In the account's Properties window, select the Account tab
Click the Log On To... button The Logon Workstations window opens
In the Logon Workstations window, ensure the account is configured per either of the following options:
All computers
The server(s) hosting MSSQL, SSAS, and IIS are explicitly listed
Click the OK button to save settings changes and close the Logon Workstations window
Click the OK button to close the account properties window