NBS service is giving an error: The file name is too long (0x0000006F)

Products

• IT Management Suite
• Deployment Solution

Issue/Introduction

NBS Server shows the error: "The File name is too long"

Error message:

Log file name: C:\ProgramData\Symantec\Symantec Agent\Logs\Agent.log
Severity: 2
Date: 5/9/2022 11:35:11 AM
Tick Count: 5396312
Host Name: PS-INV
Process: AeXNSAgent.exe (7124)
Thread: 2352
Module: DeploymentSolutionAgent.dll
Source: DSTasks
Description: 
Preboot Cfg: PXE server failed to update or delete images, error: The file name is too long (0x0000006F)

 

 

Enable logging on the NBS Services (Verbose = 255), and recreate the Preboot Configuration that is failing.  Restart the Symantec NBS Service if needed.

Browse to C:\Program Files\Altiris\Altiris Agent\Agents\Deployment\SBS

View the SBSlog_interface.txt file.

Error messages in this file are as follows:

SbsHostInfo.cpp        Sbs::HostInfo::InitInterfaces                120    Debug    GetAdaptersAddresses failed 111.
SbsHostInfo.cpp        Sbs::HostInfo::Init                          61     Debug    Failed to init interfaces 111.
SbsInterfaceImpl.cpp    Sbs::SbsInterfaceImpl::UpdateImage           239    Error    Windows error code 111

SbsInterfaceImpl.cpp    Sbs::SbsInterfaceImpl::UpdateConfiguration   137    Error    Windows error code 258

Environment

 

 

Resolution

This server had 13 physical NICs and all but two were disconnected. 

Disable the adapters that are not used, and that should resolve this issue. 

Start NBS (PXE and BSDP) service back up and it should keep running. 

Then rebuild the desired Preboot Configurations, and they should complete normally.