RA Banner Component not connecting

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

After the 9.3.5 upgrade, the Banner component is stuck in stopped status. Following errors appear in the Agent Service log:

Details: R:UC4_TEST xxx.xx.xxx:3216 <- 0.0.0.0/0.0.0.0:0
awcomm connection error : R:UC4TEST xxx.xx.xxx:3216 <- 0.0.0.0/0.0.0.0:0 : java.net.SocketException: Network is unreachable
        at com.appworx.shared.code.server.AwComm.A(AwComm.java:229)
        at com.appworx.agent.AgentService.B(AgentService.java:772)
        at com.appworx.agent.AgentService.A(AgentService.java:98)
        at com.appworx.agent.AgentService$4.run(AgentService.java:502)
        at java.util.TimerThread.mainLoop(Timer.java:555)
        at java.util.TimerThread.run(Timer.java:505)
Caused by: java.net.SocketException: Network is unreachable
        at sun.nio.ch.SocketChannelImpl.checkConnect(Native Method)
        at sun.nio.ch.SocketChannelImpl.finishConnect(SocketChannelImpl.java:716)
        at com.appworx.shared.code.server.AwComm.A(AwComm.java:190)
        ... 5 more
java.net.SocketException: Network is unreachable
        at sun.nio.ch.SocketChannelImpl.checkConnect(Native Method)
        at sun.nio.ch.SocketChannelImpl.finishConnect(SocketChannelImpl.java:716)
        at com.appworx.shared.code.server.AwComm.A(AwComm.java:190)
        at com.appworx.agent.AgentService.B(AgentService.java:772)
        at com.appworx.agent.AgentService.A(AgentService.java:98)
        at com.appworx.agent.AgentService$4.run(AgentService.java:502)
        at java.util.TimerThread.mainLoop(Timer.java:555)
        at java.util.TimerThread.run(Timer.java:505)

Environment

Release: 9.3,9.4

Component: APPLICATIONS MANAGER

Resolution

Check the $AW_HOME/data/net_conn.dat file contains the correct IP/host address.