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Unable to install DLP Agent on macOS devices running 12.3 or 12.3.1

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Article ID: 241290

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Updated On:

Products

Data Loss Prevention Endpoint Prevent Data Loss Prevention

Issue/Introduction

DLP Agent fresh installations fail on macOS 12.3 and 12.3.1 on Intel-based Macs.
This is not known to happen on Apple Silicon-based Macs.

Environment

Release: 15.7 and 15.8

Resolution

It has been reported that the DLP Agent service fails to start after completing a fresh installation of the DLP Agent on Intel-based macOS 12.3 and macOS 12.3.1 systems.
The issue does not occur when the DLP Agent is installed on an earlier version of macOS and then macOS is updated to version 12.3 or version 12.3.1.

This issue is documented in this product advisory;

DLP-Agent-fresh-installations-fail-on-macOS-12-3-and-12-3-1

https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/ProductAdvisories/DLP-Agent-fresh-installations-fail-on-macOS-12-3-and-12-3-1/20496

A fix is targeted for 15.8 MP3 which is due out in late June or early July of 2022.
Currently, there are no plans to back-port the fix to 15.7.