Failed to build profile. Can't connect if the VM is not running.

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Article ID: 241273

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Updated On:

Products

CAS-S500 CAS-S400

Issue/Introduction

Environment

Release : 3.1.2.4

Resolution

Having investigated the failure reported in the iVM profile being implemented, we see the below.

We see that an unsupported Windows ISO is being deployed. For the details on the supported Windows ISOs per the Content Analysis version, please refer to the Tech. Article with the URL below.

https://knowledge.broadcom.com/external/article/188512/supported-isos-for-content-analysis.html

We strongly recommend deploying a supported version of Windows ISO, to have the implementation work as expected.

Please refer to the Tech. Doc. with the URL below.

https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/content-analysis/3-1/about_sandboxing/on-box_sandboxing/on-box_sandboxing_windows_iso.html

Note: The profile isn't built because the Windows ISO isn't supported. We recommend utilizing a supported version of Windows ISO.