search cancel

Error: Failed To Resolve ClientIP from CustomHeader IPv6 in Web Agent

book

Article ID: 241233

calendar_today

Updated On:

Products

CA Single Sign On Agents (SiteMinder) SITEMINDER

Issue/Introduction

 

When running a Web Agent, when the browser machine uses IPv6 IP, then the
Web Agent reports error :

    [Failed To Resolve ClientIP from CustomHeader.]

ACO is configured that way:

  CustomIpHeader=True-Client-IP

This works fine when IP are IPv4. The issue is with IPv6 addresses.

 

Environment

 

  Web Agent 12.52SP1CR02 on IHS 8.5.5.11 on Linux;

 

Resolution

 

Upgrade the Web Agent to 12.52SP1CR11 to solve this error (1). CR11
benefits from a fix given in CR07 which where the code wasn't handling
the IPv6 IPs properly.

 

Additional Information

 

(1)

    Defects Fixed in 12.52 SP1 CR07

      | Salesforce Case Number | Internal Defect ID | Issue Description            |
      |------------------------+--------------------+------------------------------|
      |               00692205 | DE280513           | Web agent crashes when the   |
      |                        |                    | machines use IPV6 addresses. |