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Error: Failed To Resolve ClientIP from CustomHeader IPv6 in Web Agent


Article ID: 241233


Updated On:


CA Single Sign On Agents (SiteMinder) SITEMINDER



When running a Web Agent, when the browser machine uses IPv6 IP, then the
Web Agent reports error :

    [Failed To Resolve ClientIP from CustomHeader.]

ACO is configured that way:


This works fine when IP are IPv4. The issue is with IPv6 addresses.




  Web Agent 12.52SP1CR02 on IHS on Linux;




Upgrade the Web Agent to 12.52SP1CR11 to solve this error (1). CR11
benefits from a fix given in CR07 which where the code wasn't handling
the IPv6 IPs properly.


Additional Information



    Defects Fixed in 12.52 SP1 CR07

      | Salesforce Case Number | Internal Defect ID | Issue Description            |
      |               00692205 | DE280513           | Web agent crashes when the   |
      |                        |                    | machines use IPV6 addresses. |