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Option to open "APM Status Console" greyed out in Workstation Client

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Article ID: 241200

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Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

I've reviewed the documentation on the APM Status Console for 10.7 here:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/application-performance-management/10-7/using/apm-workstation/triage-with-the-workstation/the-apm-status-console.html

The documentation states that in order for a user to be able to open the APM Status Console the much have this permission:
apm_status_console_control

My account has permission="full" set. In my mind this covers it.

There's nothing indicating that the APM Status Console has to be en-abled somewhere in that documentation.

As such I wonder if I'm missing something here. Note this is true across all 3 of our CA APM 10.7 environments.

PROD: CA APM 10.7 HF#71

NonProd: CA APM 10.7 HF#71

SandBox: CA APM 10.7 HF#84

 

Environment

Release : 10.7.0

Component : Introscope

Resolution

We try using the admin account and New APM Status Console was not greyed out so this confirm it's a permission problem.

 

Had to add the group the user was a member of to the \config\server.xml

 

Now the APM Status Console is no longer greyed out