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OnLineBackup is failing after upgrade - The compression of the database savefile failed

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Article ID: 241195

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

The OnLineBackup is failing since the upgrade to Spectrum 21.2.6 on March 1st.

The compression of the database savefile failed during On-line backup.

Cause

The owner of the $SPECROOT/Install-Tools/gzip file is no longer the Spectrum Install Owner account, it is now root.

Environment

Release : 21.2

Component : SpectroSERVER

Resolution

Change the owner of all files under $SPECROOT/Install-Tools to the Spectrum Install Owner account.