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Validation failed on Database server: Internal Server Error, please check the fields and try again later.

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Article ID: 241188

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Updated On:

Products

Automic Automation Intelligence

Issue/Introduction

When configuring the Insight Reporting server, the error below is seen when attempting to save the the AAI Database connection details.

 

Validation failed on Database server: Internal Server Error, please check the fields and try again later.

 

jaws.log shows:

     ERROR [DatabaseConnection] Unable to connect: java.sql.SQLRecoverableException: IO Error: Got minus one from a read call, connect lapse 0 ms., Authentication lapse 0 ms.

Environment

Release : 6.4.2-2

Component :

Resolution

The AAI Database port needs to be open between the Insight Server and the AAI database server.

 

If you log directly into the http://insightServer:8080/jasperserver-pro website, there are two Data Sources, one for the JAWS API and one for the JAWS DB.

Username: superuser

Password: TermaPassword

 

If you right click and Edit the AAI DB Data Sourceis an option to test from there was well, which would indication the port needs to be open.

 

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=JPrcE2YXC49I2t8bJzAqmA==

 

 

After the port is opened, please restart the two jasperserver* services on the insight server and the AAI service on the AAI server before attempting the reporting server configuration again.

 

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