Systems show as "No Tracking Data" or Operating System shows "Unknown Windows"

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

Inventory is showing "Unknown Windows" for the Operating System on a lot of systems.

Also systems these are showing up with "No Tracking Data" in the Console.

Running a Basic Inventory on these systems brings the system back to 'Green' status with a Known OS name, and valid tracking data.

Environment

ITMS 8.x

Cause

Using the "Import Domain Membership/WINS" task found in the SMP Console under:

Actions > Discover > Import Domain Membership/WIMS

Resolution

The "Import Domain Membership/WINS" task uses older APIs and is not recommended to run repeatedly in a production environment. 

The recommended replacement is to use the "Import Microsoft Active Directory" task to bring in systems from AD.  You'll get a lot more information from this AD Import and it doesn't cause issues with existing systems in the Console as seen here:

Actions > Discover > Import Domain Membership/WIMS

If the "Import Domain Membership/WINS" task is not being used and systems are still showing as untracked, check the following article:

Computers are showing untracked in console