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XPSImport fails with CA IDM integrated environment in Policy Server

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Article ID: 241134

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Updated On:

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SITEMINDER

Issue/Introduction

 

XPSImport fails when the password policies are linked with CA IDM (Identity Manager) User Store.

(INFO) : [sm-xpsxps-05950] Import Operation is entering the "Saving" phase.
07:14:08 Saving    2898/2898 100%  00:00:05
(ERROR) : [sm-xadobj-00110] CA.SM::[email protected]: Create failed. (Unknown Failure)
(ERROR) : [sm-xobsm-00960] Failed to create object. (CA.SM::[email protected](IAM - User Store))
(ERROR) : [sm-xpsxps-00540] Previous error occured on object "CA.SM::[email protected](IAM - User Store)"
(ERROR) : [sm-xpsxps-00740] XPS Transaction COMMIT has failed.
07:14:08 Saving   2898/2898 100%  00:00:32  00:00:27
(FATAL) : [sm-xpsxps-05810] Import failed.

Trying to delete the data using XPSExplorer, the command fails and reports error.

Enter Option (MJCLRPWDAX+Q): D
(ERROR) : [sm-xpsxps-03340] Cannot delete a related record. (CA.SM::[email protected](IAM - User Store):CA.SM::[email protected](IAM: Service Users).CA.SM::PasswordPolicy.UserDirectoryLink)
(ERROR) : [sm-xpsxps-03340] Cannot delete a related record. (CA.SM::[email protected](IAM - User Store):CA.SM::[email protected](IAM: Default Password Policy).CA.SM::PasswordPolicy.UserDirectoryLink)
(ERROR) : [sm-xpsxps-03340] Cannot delete a related record. (CA.SM::[email protected](IAM - User Store):CA.SM::[email protected](IAM: Default Password Policy).CA.SM::PasswordPolicy.UserDirectoryLink)
DELETE FAILED

 

Resolution

 

Upgrade Policy Server to 12.8SP7 to fix this issue (1).

 

Additional Information

 

(1)

    Defects Fixed in 12.8.07

      | Salesforce Case Number | Internal Defect ID | Issue Description                                     |
      |------------------------+--------------------+-------------------------------------------------------|
      |               33044134 | DE531438           | XPSImport fails in an                                 |
      |                        |                    | XPSImport fails in an environment where SiteMinder is |
      |                        |                    | integrated with Symantec Identity                     |
      |                        |                    | Manager.                                              |