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Export failed to load properly, returned to login screen with Web Viewer 12.1

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Article ID: 241096

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Updated On:

Products

Output Management Web Viewer

Issue/Introduction

Have users that when they try to export a report and get a popup that says Export failed to load properly. Also get returned to the login screen.  Cannot access repositories.

Cause

Cookie setting in Chrome

Environment

Release : 12.1

Component : OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Chrome Browser

Resolution

In Chrome update “sites that can always use cookies” to add the Web VIewer site and the 2 users are able export and  to access now.