Export failed to load properly, returned to login screen with Web Viewer 12.1

Products

• Output Management Web Viewer

Issue/Introduction

Have users that when they try to export a report and get a popup that says Export failed to load properly. Also get returned to the login screen.  Cannot access repositories.

Environment

Release : 12.1

Component : OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Chrome Browser

Cause

Cookie setting in Chrome

Resolution

In Chrome update “sites that can always use cookies” to add the Web VIewer site and the 2 users are able export and  to access now.