Export failed to load properly, returned to login screen with OM Web Viewer 12.1

Products

• Output Management Web Viewer

Issue/Introduction

Have users that when they try to export a report and get a popup that says Export failed to load properly. Also get returned to the login screen.  Cannot access repositories.

Environment

• Output Management Web Viewer 12.1
• Google Chrome

Cause

Cookie setting in Chrome

Resolution

In Chrome update “sites that can always use cookies” to add the Web Viewer site and the 2 users are able export and  to access now.