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Export to CSV does not work in To Dos>Tasks

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Article ID: 241087

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

You are using the To Dos in the Modern UX and at times, when clicking on 'Export to CSV' nothing happens

Steps to Recreate

  1. Log in to MUX
  2. Go to To Dos>>Tasks
  3. In Views, make sure there is more than one view saved.  If not create two views
  4. Click 'Export to CSV' - This should work fine.
  5. Select a new view
  6. Make a change to the view  - Add or delete a column - Do not Save
  7. Click 'Export to CSV'

Expected Result - Export happens successfully

Actual Result - Nothing happens when 'Export to CSV' is clicked

Cause

DE64999

Environment

Release : 16.0.1

Component : Clarity MUX UI Usability

Resolution

Submitted to be analyzed by SE

Additional Information

Error received in Console for Developer Tools

2ppm-lib-fac5702380.min.js:29 TypeError: Cannot set properties of undefined (setting 'offset')
    at e.u.gridExportHandler (ppm-components-1ca9142ecb.min.js:18:726632)
    at Object.u.actionMenuCallback [as callback] (ppm-components-1ca9142ecb.min.js:18:724700)
    at e.r.onButtonClick (ppm-components-1ca9142ecb.min.js:18:995645)
    at fn (eval at compile (ppm-lib-fac5702380.min.js:29:103064), <anonymous>:4:283)
    at i (ppm-lib-fac5702380.min.js:29:146120)
    at d.$eval (ppm-lib-fac5702380.min.js:29:99841)
    at d.$apply (ppm-lib-fac5702380.min.js:29:100068)
    at HTMLElement.<anonymous> (ppm-lib-fac5702380.min.js:29:146172)
    at Ne (ppm-lib-fac5702380.min.js:29:17722)
    at HTMLElement.n (ppm-lib-fac5702380.min.js:29:20583)
    at t.invokeTask (ppm-lib-fac5702380.min.js:1544:7884)
    at e.runTask (ppm-lib-fac5702380.min.js:1544:2959)
    at e.invokeTask [as invoke] (ppm-lib-fac5702380.min.js:1544:9040)
    at m (ppm-lib-fac5702380.min.js:1574:685)
    at HTMLElement.v (ppm-lib-fac5702380.min.js:1574:930)