The customer is seeing this plugin gets crashed in MAC PCs: "Aexpluginmanager".
From the agent log, we see three crashes. Each time it happens after: "CTA-registrator > GetServerList(): request from NS the list of Task Servers"
Known issue. Our Dev team found what was causing the crash on Aexpluginmanager:
We have found that crashes are triggered by abort signal which is sent (most probably) by assertion macros in the code.
ITMS 8.6, 8.6 RU1, 8.6 RU2
This issue has been reported to Broadcom Development team. A fix has been added to the ITMS 8.6 RU3 release.
For troubleshooting purposes in order to validate if it is the same issue with the Application Metering plug-in been the one causing the crash, please try the following:
1. Collect next evidences from one of the affected MAC machines:
--To enable Devnote logging run this in Terminal:
aex-helper agent -s "Configuration" debug_level DEVNOTE
aex-helper agent -s "Configuration" debug_file_size 0
--To Disable devnote logging run this in Terminal:
aex-helper agent -s "Configuration" debug_level ERROR
aex-helper agent -s "Configuration" debug_file_size 1024
--Collect agent logs from: /opt/altiris/notification/nsagent/var/
Also you can check:
It is not possible to disable the 'mac only' metering policy. It is generated based on Software products that have enabled "Usage Tracking" and this setting is common for Mac and Windows product metering. If you do not need to track usage of software products on both (Mac and Windows), you just need to disable this setting in Software products listed under Manage > Software > Metered Software > Usage Tracking.
Alternatively you may try just to uninstall Application Metering Plugin from Mac devices using Settings > Agents/Plug-ins > Discovery and Inventory > Windows/UNIX/Linux/Mac > Application Metering Plug-in Uninstall policy.
Also you may need to update target for Application Metering Plug-in Install policies to prevent installing plugin to new Mac devices.