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Workflow Approval task error java.lang.NullPointerException
Article ID: 241035
Updated On:
Products
CA Identity Manager
CA Identity Suite
CA Identity Governance
Issue/Introduction
After upgrading IDM from 14.2 to 14.4, the workflow approval is throwing java.lang.NullPointerException when trying to view the workflow item.
The first two approval stages work as expected but when the third stage approver goes to approve, the workflow no longer appears in the workflow items list. It's as if the workflow has disappeared.
Cause
The new workflow Approval Timeout field in 14.4 needs to be set.
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-4/administrating/workflow/use-workflow-control-template-method/place-admin-tasks-under-workflow-control-template-method.html
Environment
IDM 14.4
Resolution
Set or increase the value in the Approval Timeout field of the workflow configuration. For example:
Feedback
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