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Delay when adding users to a group or removing users from a group


Article ID: 241017


Updated On:


Encryption Management Server Gateway Email Encryption


In Encryption Management Server, users can be assigned to groups automatically. This is usually achieved by checking whether they are members of a specific Active Directory security group.

Users can also be assigned to groups manually. To add a user to a group or remove a user from a group manually, do the following from the administration console:

  1. Navigate to Consumers / Groups.
  2. Click on the group name.
  3. From the Users section of the page, click on the View button:
  4. The list of users already assigned by the administrator will be displayed.
  5. To delete a user from the group, click on the Remove icon.
  6. To add a user to the group, click on the Add Users button.
  7. From the Add User to Group page, start typing the name or email address of a user to find the user:
  8. Click on the Save button.

When you add a user to a group or delete a user from a group, the user list should be refreshed immediately. However, this is not always the case.


Symantec Encryption Management Server release 10.5 or above.


Wait for a few minutes and check the group membership again. The list of users should have updated.

Broadcom is committed to product quality and satisfied customers. This issue is currently being considered by Broadcom to be addressed in a forthcoming version or Maintenance Pack of the product. Please be sure to refer back to this article periodically as any changes to the status of the issue will be reflected here.

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