ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Direct link not working unless user is already logged in Clarity

book

Article ID: 241014

calendar_today

Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

In a SSO enabled Clarity environment, it is not possible to use a direct link (bookmark, e.g.: https://<hostname>/pm/#/project/5123456/details) and open the page unless the user is already logged in Clarity.

Environment

Release : 16.0.1

Component : Clarity MUX UI Usability

Resolution

This will not work with the current design as there are several redirects occurring during the login process. This is being reviewed for implementing in a future release.