Project Tiles: "Could not load project"

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Upon login, the project tile is erroring out with a "Could not load project" error.
What can be the cause of the error?

While looking at the app-ca.log file we can see the following error:

ERROR 2022-05-04 14:29:06,408 [http-nio-8080-exec-2300] ppm.rest (clarity:[email protected]:5754322__BFAB1510-87F6-4FAB-885E-5F4D011D71E6:PPM_REST_API) ProjectTileResource ::  Exception occured while retrieving project tiles.
java.text.ParseException: Unparseable date: "null"
 at java.base/java.text.DateFormat.parse(DateFormat.java:395)
 at com.niku.union.utility.DataFormatUtil.parseDate(DataFormatUtil.java:202)
 at com.ca.clarity.projmgr.rest.function.ProjectTileResource.setMilestoneTasks(ProjectTileResource.java:764)
 at com.ca.clarity.projmgr.rest.function.ProjectTileResource.getResources(ProjectTileResource.java:184)
 at com.ca.ppm.rest.provider.FunctionResourceProvider.getResources(FunctionResourceProvider.java:126)
 at com.ca.ppm.rest.provider.FunctionResourceProvider.getEntities(FunctionResourceProvider.java:98)
 at com.ca.ppm.rest.resource.BaseResourceHandler.retrieveResources(BaseResourceHandler.java:238)
 at com.ca.ppm.rest.resource.BaseResourceHandler.retrieveResources(BaseResourceHandler.java:196)
 at com.ca.ppm.rest.resource.ResourceHandler.getResources(ResourceHandler.java:118)
 at jdk.internal.reflect.GeneratedMethodAccessor157.invoke(Unknown Source)
 at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

Cause

A project Start and/or Finish date was NULL

Resolution

Ensure the project Start and Finish dates are set