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Here are some tips if you experience issues with adding a Windows ISO or base image

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Article ID: 240992

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Updated On:

Products

Content Analysis Software

Issue/Introduction

Here are some tips if you experience issues with adding a Windows ISO or base image

Environment

Release : 3.1.0.1

Resolution

Here are some tips if you experience issues with adding a Windows ISO or base image.

If you had a failed attempt to add an ISO or base image, you may need to remove the partial image before you can proceed. Use the Manage button to remove the image.

If you have trouble uploading a Windows base image or ISO file, make sure the Content Analysis web UI is running in a Chrome, Firefox, or Safari browser. File uploads from Internet Explorer may fail due to the browser's file upload size restrictions; 4GB is the maximum file size that can be uploaded in IE 9–11.

When Content Analysis proxies through a ProxySG that is using Content Analysis for malware scanning, adding a base image using URL download will fail because the base image file (~10GB) exceeds the file size limit allowed on Content Analysis. There are a few ways to work around this limitation. The recommended method is to bypass ICAP/CA scanning for *.symantec.com as the files hosted on the Symantec site are known good. Another workaround for this is to configure Content Analysis to serve (not block) the file if it exceeds the file size limit: Services > AV Scanning Behavior > maximum individual file size exceeded > serve. Configure this setting before downloading the image, and if you like, set it back to block after the download is complete. Alternatively, you can upload the base image from a file, instead of downloading it from a URL.

For the recommended guidance on how to Add Windows ISO File for Sandboxing in Symantec CAS, please refer to the Tech. doc. with the URL below. 

https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/content-analysis/3-1/about_sandboxing/on-box_sandboxing/on-box_sandboxing_windows_iso.html