Agentless Monitoring tasks stopped triggering. Error in the logs Status 500: An unexpected condition prevented the server from fulfilling the request (0x8FA101F4)

Products

• IT Management Suite

Issue/Introduction

Agentless monitoring task and policies are not working anymore. The agentless metrics are no longer available to be selected by the real-time performance viewer.   

Error in the logs:

Operation 'Direct: Head' failed. 
Protocol: HTTP 
Host: xxxxxxxx:80 
Path: /Altiris/PluggableProtocols/NSAccess/NSAccess.aspx 
Connection Id: 8.988 
Communication profile Id: {<CommProfileIDValue>} 
Throttling: 0 0 0 
Error type: HTTP error 
Error code: HTTP status 500: An unexpected condition prevented the server from fulfilling the request (0x8FA101F4) 
Error note: Empty response content receivedOperation 'Direct: Head' failed. 
Protocol: HTTP 
Host:xxxxxxx:80 
Path: /Altiris/PluggableProtocols/NSAccess/NSAccess.aspx 
Connection Id: 8.988 
Communication profile Id: {<CommProfileIDValue>} 
Throttling: 0 0 0 
Error type: HTTP error 
Error code: HTTP status 500: An unexpected condition prevented the server from fulfilling the request (0x8FA101F4) 
Error note: Empty response content received

Environment

Release : 8.x

Cause

Altiris\PluggableProtocols\NSAccess site in IIS is corrupted, or the folder ':\Program Files\Altiris\PluggableProtocols\Web\NSAccess' does not exist

 

Resolution

1. First make sure the file 'NSAccess.aspx ' exist in :\Program Files\Altiris\PluggableProtocols\Web\NSAccess.
2. Then in IIS check 'Altiris\PluggableProtocols\NSAccess'  and make sure it can be opened and has the correct path.
   • Right click on NSAccess (Or the page you see in the error) > Manage Application > Advanced Settings
   • The physical path should be  <Installed Drive>\Program Files\Altiris\PluggableProtocols\Web\NSAccess\

Save and restart the IIS.