ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

APM connector not coming online with error APM Connector Initialize failed: (401) Unauthorized

book

Article ID: 240974

calendar_today

Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

I have just installed APM connector V 3.6.5.

APM connector not coming online with this error in the APM_Connector.log

APM Connector Initialize failed: (401) Unauthorized

Environment

Release : 4.2

Component : Catalyst Connector for APM

Resolution

Here's the steps to fix the problem.  The encrypted value for the EMConnectionPassword field seem too long, not sure if it's correct.

 

Edit \soi\resources\Configurations\APM_<IP or Hostname>.xml

Copy the EMConnectionPassword value from a backup copy or re-encrypt the EMConnectionUser's password and paste it in the xml file.