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Applicant's phone number is automatically changed on the form


Article ID: 240971


Updated On:


CA Service Management - Service Desk Manager


If the [Applicant's Telephone Number] is changed, when the incident is reassigned the value of this field ([Applicant's Telephone Number]) returns to the value that the applicant has on the user detail screen, losing the telephone that the applicant had. specific requester for this particular ticket.


Release : 17.3

Component : SDM - Classic UI


The Incident Details form had been customized and included custom Javascript code.

Recommended that he review the custom Javascript code associated with his customized form.  He was able to debug the Javascript to resolve the problem.