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ProxySG doesn't display an exception page when the requested URL is redirected


Article ID: 240947


Updated On:


ProxySG Software - SGOS


Why don't Notify User or exception/coaching pages work for URLs that are redirected?


The appliance can't return an exception page for a URL response that the browser doesn't display. If the requested URL triggers a redirect to another URL, the notification rule must match the new destination URL, not the original URL. For example, if the current condition is for the requested URL’s category, the category might not match that of the new redirected URL.

This issue can occur if policy includes the URL Shorteners category condition to guard against the Notify User VPM action. For example, requests for result in a redirect and do not return an exception page, even though matches the URL Shorteners category.



Modify the exception policy to include a condition for the URL to which users are redirected.

For example, if users request the URL, which redirects to, include a condition for Refer to the following example:

define condition NotifyURLs

define condition _NotifyUser
 condition=__is_notifiable \
 condition=!__is_notify_internal \

define string __NotifyUser_format


condition=NotifyURLs policy.NotifyUser