Only Specific Content within a web page isn't loading well

Products

• ProxySG Software - SGOS

Issue/Introduction

Only Specific Content within a web page isn't loading well. The primary URL loads well.

Resolution

The customer informs that they still do not have access to collecting the requested PCAP and a fresh policy trace debug. Also, the customer informs that while the https://xxx.gov.yy URL loads well, only a specific content within the primary URL does not load properly. In response, we mentioned that the possible causes would be failed authentication, for the specific content, or a challenge with certificate cipher exchange. 

To isolate these possible triggers, if this actually relates to the Proxy, we recommended the workaround below.

Bypass authentication for the specific destination URL:

https://knowledge.broadcom.com/external/article/165425/bypassing-authentication-on-the-proxysg.html

https://knowledge.broadcom.com/external/article/165433/bypassing-proxysg-authentication.html

Disable SSL interception for the single URL:

https://knowledge.broadcom.com/external/article/166365/disable-ssl-interception-for-single-url.html

No "Protocol Detect" for the specific URL:

define condition protocol_detect_sites
   url.domain=facebook.com
   url.domain=youtube.com
   url.host.exact="www.excample.com"
   ;... more sites
end

<proxy>
   condition=protocol_detect_sites detect_protocol(https,ssl)
   ; or
   ; condition=protocol_detect_sites detect_protocol(all)
   ; and for all other sites
   detect_protocol(none)