LDAP user are not able to connect to Spectrum OneClick

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

Some of the Spectrum users are not ablle to connect with Oneclick with their LDAP Username and Password.

Cause

The following event is is seen:

"event_detail" : "Fri 29 Apr, 2022 _ 01:15:23 _ Lost contact with the specified LDAP server. Connection URL _ ldap://LDAP.server.net:389 Error Message _ javax.naming.CommunicationException: DomainDnsZones.LDAP.server.net:389 [Root exception is java.net.ConnectException: Connection refused (Connection refused)] (event [0x000cb004])

For this particular event, the error message received from the LDAP server is as follows:

"Error Message _ javax.naming.CommunicationException: DomainDnsZones.LDAP.server.net:389 [Root exception is java.net.ConnectException: Connection refused"

The Probable Cause associated with the alarm for this events states the following:

LDAP SERVER CANNOT BE REACHED

SYMPTOMS:

Attempts to login to OneClick through the specified LDAP server resulted in failure due to the LDAP service being unavailable.

PROBABLE CAUSES:

1) LDAP server is down.

2) The IP Address or Port specified for the LDAP server is incorrect.

RECOMMENDED ACTIONS:

1) Check status of LDAP server.

2) Confirm the specified IP Address and Port are correct.

Environment

Release : Any

Component : Spectrum OneClick with LDAP Configured

Resolution

This error is coming from the LDAP server itself.

Reference the PROBABLE CAUSES and RECOMMENDED ACTIONS outlined in the event for resolution.