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Getting -95 Request timed out errors for one monitor script running on an OPMS

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Article ID: 240900

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Updated On:

Products

CA App Synthetic Monitor

Issue/Introduction

One monitor running in an OPMS is getting -95 Request Timed Out errors consistently. Other monitors on the same OPMS are running ok

Environment

Release : 10.1

Component : CA APP SYNTHETIC MONITOR (WATCHMOUSE)

Resolution

identified a problem in the default OPMS configuration when long timeouts,  300s, are configured for the monitor . 
 
To negate this you need to edit the file
/etc/asm/smartpop.yaml and change
 
long-timeouts: false
 
to
 
long-timeouts: true
 
 
Then restart the api (monit restart api)
 
The -95 error should then stop for the monitor
 
The problem is addressed in 2022.02.008 OPMS build