Launching of any new window within TCP Service Web Portal fails at PAM version 4.0

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

Upgrading to PAM version 4.0, customers reported that from a Symantec Web Browser they were unable to launch another window from within a PAM Web Portal session (configured as a TCP/UDP Service). 

This document describes the issue using Oracle Virtual Manager (OVM) configured as a TCP/UDP service in PAM as shown below (configuration screens shared)

On trying to launch the OVM console by clicking on the console icon as shown in the  screen below

A error "Server Disconnected (code 1006)" screen is presented as shown in the screen below and OVM console is not displayed.

Environment

Release : 4.0

Component :

Cause

Upgrade to  PAM version 4.0 (this version introduced this issue)

Resolution

Upgrade to  PAM version 4.0.1 (this version corrected this issue)

Additional Information

None.