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WebApi Controller failure. The current user does not have required permission 'read' to load item

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Article ID: 240865

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Updated On:

Products

IT Management Suite

Issue/Introduction

When members of a specific security role attempt to import a software package via Manage > Software > Add Software, as soon as the dialog box loads after clicking "Add Software", they see a generic error message that says "An error has occurred during creation of software package. Check server logs for details". 

When the customer checks the NS logs, he sees this error:

The current user 'domain\user-test' does not have required permission 'read' to load item: 17ad008a-6a9e-46fa-b719-f712999b17eb

Cause

The Security Role didn't have rights (in this case "Read" rights) to the "Software Catalog Configuration" page.

Environment

ITMS 8.6 RU2

Resolution

This GUID "17ad008a-6a9e-46fa-b719-f712999b17eb" is the one for "Software Catalog Configuration" under Settings menu\All Settings\Software\Software Catalog and Software Library Settings

We granted Read permission to the desired security role under the Security Role Manager.

Attachments