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vmware probe will not startup and throws Max. restarts error

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Article ID: 240852

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The vmware probe in UIM will not start. It only comes up in error. The log for the probe only states the following:

"Controller: Max. restarts reached for probe 'vmware' (command = <startup java>)"

Environment

  • Release: 20.4
  • Component: vmware

Cause

  • Wrong version of java/java_jre controller environment configuration

Resolution

- Deactivate the vmware probe

- In IM where the vmware probe is deployed, open the controller GUI then navigate to the "Environment" tab.

- Delete all the NIM_JRE* packages and apply the changes to allow the controller to restart:



- Deploy the latest version of NIM_JRE (java_jre) packages based on the controller version and restart the controller.

- Activate the vmware probe

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